This privacy policy describes how we collect and use personal information to provide services operated by or on behalf of us. This policy applies to users of our website (" Website" or "Site") or mobile application (" App"). Users include:

• Riders who make requests for and avail transportation; and

• Driver-partners who provide transportation.

This policy (together with our policies on ‘How we process your data ’, ‘Cookies and other technologies’ and ‘ To whom we transfer your data‘) sets out:

• Information we collect about you

• How we use your information

• Our promotional updates and communications

• Who we give your information to

• Where we store your information

• Child safety

• Payment processing

• How we protect your information

• How long we keep your information

• Your rights

• Changes to this policy

• Contact us

For information on our collection and use of cookies, tags and other information, please see our policy on ‘ Cookies and other technologies’.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

By engaging with the Site and/or App, you acknowledge you have read and understood this privacy policy.

• Information you give us:

1. This is information about you that you give us directly when you interact with us. This includes your profile information, login details, and other details required to create your register with us.

This is information about you that you give us by filling in forms on the Site or App or by corresponding with us by phone, e-mail or otherwise. It includes information you provide when you register to use the Site or App, subscribe to our service, search for a product, place an order on the Site or App, participate in discussion boards or other social media functions on or via the Site or App, enter a competition, promotion or survey, submit a query, and when you report a problem with the Site or App.

The information you give us may include your name (including account username), address (including the city you live in), e-mail address and phone number, financial and credit card information, personal description (including age and gender), photograph, login and password details. It may also include certain personal details of your emergency contacts that you add to your account, and whether you have a connection with others whose personal data we may collect or hold, for example family members and friends. We may also access contacts stored on your device in order for you to add them to your favourites or emergency contacts, or when you refer someone from your contact for our services. Please note that we do not import or sync your contact with the Site/App. When you use your account to book a cab ride for someone else from your contact list using the Services, we will collect and store such contact information and share the ride details with that selected contact.

• Information we collect about you from your use of the Site and/or App:

We will automatically collect information from you each time you visit the Site and/or use our App. This includes technical information, information about your visit, and your location data.

• Technical information

• Information about your visit

• Location data

Technical information may include the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, browser type, referring / exit pages and URLs, number of clicks, domain names, landing pages, pages viewed and other such information.

• Information about your visit may include the full Uniform Resource Locators (URL), clickstream to, through and from our Site (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call our customer service number or social media handle used to connect with our customer service team. It may also include reference numbers used when you book a service through the Site or the App, and details of what, how, when and where you have engaged in services which we provide or services procured or booked using our services. Where the Services allow you to call or text other users using the Services, the information may also include call and text information, including the date, time and duration of the calls and texts.

• Location data - we collect information through the Site/App as to your real time location to provide location services where requested or agreed to by you in order to deliver content and services that are dependent on knowing where you are, such as allowing passengers to find drivers, allowing drivers to find passengers for pickup and allowing the App to calculate the fare applicable to your journeys. Please note that we only collect your live location on the Site/App if you specify in your setting that you would like us to “always collect” your location. If you have not specified this, we not collect your live location unless you are accessing the Site/App or availing our services. This information is collected in combination with an identifier associated with your device to enable us to recognise your mobile browser or device when you return to the Site/App. You may also feed in your location manually in the Site/App. You may turn off location access using your device or not provide us your location manually, however, please note that without the ability to collect your location we will not be able to provide you our services.

How we use your information

You can see a full list of the types of data we process, the purpose for which we process it, and the lawful basis on which it is processed here .

Please note that we use the information you provide to us for automated decision making and profiling in order to effectively provide you our services.

We use information held about you in the following ways:

• Information you give to us:

We will use this information to:

• Take steps in order to enter into any contract or carry out our obligations arising from any contract entered into between you and us including: o administering your account with us; o verifying and carrying out financial transactions in relation to payments you

make through the Site and/or the App; o notifying you about changes to our service.

Provide you with information about our goods or services we feel may interest you, in our legitimate interests provided these interests do not override your right to object to such communications. See ' Our promotional updates and communications ' below.

• Ensure in our legitimate interests that: o content from our Site is presented in the most effective manner for you and for

your devices. o we provide you with the information, products and services that you request

from us.

• Information we collect about you from your use of the Services

We will use this information in our legitimate interests, where we have considered these are not overridden by your rights:

• To administer the Services and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.

• To keep the Services safe and secure.

• For measuring or understanding the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you.

• To improve the Services to ensure that content is presented in the most effective manner for you and for your computer.

• To allow you to participate in interactive features of our service, when you choose to do so.

• Information we receive from other sources

We will combine this information with information you give to us and information we collect about you in our legitimate interests (where we have considered that these are not overridden by your rights). We will use this information and the combined information for the purposes set out above (depending on the types of information we receive).